FREQUENTLY ASKED QUESTIONS

Account

How to unlock the screen of phone or tablet?

There are two ways to unlock the screen of phone/tablet which are given below

  1. First method is to unlock the device by using the same password which you have set while configuring the app on the device. Same password is also used to log into your account at SecureTeen website. If you have forgotten the password of your account then you can use the Forgot Password option
  2. Second option is to use the unlock key. You can find the unlock key inside your secureteen account as shown in the figure

Important Updates

How do I filter Incognito/Private mode browsing on Android phones and tablets?

Please use following steps to enable filtering of Incognito or private mode browsing on Android based phones and tablets.

1. Launch the Settings application

2. Navigate to the Accessibility category and select it.

3. Select SecureTeen option.

4. Enable SecureTeen accessibility service by Sliding ON/OFF button.

5. Click Ok.

Now SecureTeen is properly configured to filter incognito or private mode browsing on Android phones and tablets.

Getting Started with SecureTeen

What is SecureTeen? What can I do with SecureTeen?

SecureTeen is a comprehensive parental control application for your computers and cell phones. It is designed to provide you with easy controls to manage your child's online activities and to make their web surfing safe. SecureTeen also helps you to block unwanted games & apps, set time schedule for device usage, track location and various controls to protect your kid's device.

How SecureTeen works?

How SecureTeen works is fairly simple: You install the app on your computer or a mobile device of your choice and configure it. Next you set rules and make changes to the default settings remotely by logging into your SecureTeen web based dashboard. After that all you have to do is monitor the activities of your teen on the PC or the mobile device.

What platforms SecureTeen is Supported on?

SecureTeen is supported on the following platforms

  • Microsoft Windows (XP and above)
  • Android (2.2 Froyo and above)
  • Apple iPhone and iPad (iOS 5 and above)

Video Tutorials

Internet Filtering Tutorial for Android

Related Videos

Internet Filtering Tutorial for Android

Time Management Tutorial for Android

How to Configure iOS devices

Related Videos

Internet Filtering Tutorial for iPad/iPhone

SecureTeen Dashboard

What is SecureTeen Dashboard?

SecureTeen Dashboard is the control center for your SecureTeen application. It is where you can manage devices, profiles (settings and data) and view reports at one place. You need a SecureTeen account to access your SecureTeen dashboard.

How can I obtain a SecureTeen Dashboard Account?

When you install SecureTeen application for the first time, you will create a new SecureTeen dashboard account during installation. By using this account you will be able to login to your dashboard where you can manage devices, profiles (rules and data) and view reports.

How can I obtain a SecureTeen Dashboard Account?

Open browser, type www.secureteen.com in the address bar , go to login page, then enter login information (username and password) in the login area. Press 'Login' button and you will be directed to your dashboard.

What should I do if I forgot my password?

If you forget the SecureTeen password, you must do one of the following

  • Go to http://www.secureteen.com/login and click 'Forgot Password' button
  • You can also get new password by opening the SecureTeen application which is installed on computer or cell phone and clicking the "Forgot Password" button on "Sign in" screen

User activity Logs

How do I view my child's Internet Activity Logs?

Log in to your dashboard, identify the Child (in this case Default) for which you want to view reports as shown in figure given below



And then click 'Child Activity' to view reports . By default 'Web' tab is shown. You may click 'Web' tab otherwise to view the browsing history. Click the number in 'Hits' column if you want to view details as shown in figure given below


How do I view my Child's Location?

Log in to your dashboard, identify the Child (in this case Default) for which you want to view reports



And then click 'Child Activity' to view reports. By default the 'Web History' tab is shown. Click 'Locations' tab to view the location information of a specific device



If you have linked this Child to multiple devices and you wish to see location of a specific device only, then you can select the device using 'Select Device' drop-down menu which knows all of your devices linked against this Child. You can also filter date-wise using 'From' and 'To' options



Configuring SecureTeen

How do I define rules for internet filtering?

SecureTeen provides four (4) methods to filter internet:

  • Category Settings
  • URL Settings
  • Keywords Settings
  • Safe Search Settings

Category Settings : Category settings provide you an easy way to restrict your child from accessing inappropriate content on internet. By blocking a specific category all websites falling under that category will be blocked. For further details, click http://www.secureteen.com/faq?q=how-do-i-keep-my-kids-from-accessing-uwanted-content-by-using-categories

URL Settings : URL settings make it possible to allow or block individual websites. It also makes it possible to override category based filters e.g if you have blocked the "Social Networking" category but want to allow a specific website in that category then you can do it by putting its URL in allowed list. For further details, click http://www.secureteen.com/faq?q=how-do-i-allow-block-certain-websites

Keywords Settings : Keyword settings provide more granular control to restrict your child usage of internet. Add a keyword to "Blocked Keywords list" and Secureteen will block all the URLS containing that keyword.

Safe Search Settings : This feature filters adult content including videos and images from search results of search engines i.e Google,Yahoo,Bing. You can enable or disable this feature from here. For further details, click http://www.secureteen.com/faq?q=how-do-i-enable-disable-safe-search

What are categories?

It is not possible for you to know every single porn or social networking website. That's why SecureTeen makes use of categories so that you don't have to type all websites which you want to allow OR block. All websites containing similar content are placed under one group called 'Category'. For example, the 'Social Networking' category caters to facebook.com, twitter.com, orkut.com etc. If you block the 'Social Networking' category, all sites within it will be blocked. Similarly, if you allow a particular category then all sites under that category will be allowed.

How do I keep my kids from accessing unwanted content by using categories?

SecureTeen makes use of categories so that you donĀ“t have to type all websites which you want to allow OR block. All websites containing similar content are placed under one group called 'Category'. For example, the 'Social Networking' category caters to facebook.com, twitter.com, orkut.com etc. If you block the 'Social Networking' category, all sites within it will be blocked.

Let's learn how we can block "Social Networking" category by using the instructions given below:

  • Log in to your dashboard and identify the Child (John, in this case) for which you want to customize settings;
  • A tab will open. Click "Category Settings" tab within "Rules" tab and you will see the settings area divided in two panes. The left pane is for the 'Allowed List' containing a list of allowed categories and the right pane is for 'Blocked List' containing a list of blocked categories. Click the check-box besides 'Social Networking' category from 'Allowed List' as by default 'Social Networking' category falls in the allowed list. Then click the red arrow pointing to the right pane to move it to the 'Blocked List'. You may also move a category from 'Blocked List' to 'Allowed List' clicking the green arrow pointing to the left pane.

This will block the 'Social Networking' category;

How do I keep my kids from playing a game or using an application?

SecureTeen allows you to block any application on your child's device. The application can be a game, a browser, or even Google Play store (Android Market). If you block Play store, your child will not able to install any applications through it. SecureTeen uploads a list of all applications installed on the device with their icons which will help you decide which application should be allowed/blocked. Please note that if you have linked a Child to multiple devices then applications list will show all applications from all linked devices.

Please see instructions below on how to block an application.

  • Example: If you want to block 'Subway Surf' app then log in to your dashboard, identify the Child (in this case John) for which you want to customize settings
  • A tab will be opened. Click "Rules" then click 'Application Control' tab, search the 'Temple Run' if you can't find it on first page and click the button besides 'Fit'.

'Fit' will now be blocked on all the devices linked to the Child.

How do I allow/block certain websites?

URL Settings feature makes it possible to allow or block a particular website. It also makes it possible to override category based settings i.e if you have block Social Media category in Category settings but want to allow www.facebook.com then you just need to add it in White List in URL settings, now all social media websites will be blocked except www.facebook.com.

Let's learn how we can use URL settings feature by following the instructions given below

Log in to your dashboard and identify the Child (John, in this case) for which you want to customize the settings

A tab will open. Click "URL Settings" tab within "Rules" tab as shown in the figure below:

Enter the URL to be restricted in the text field. For instance, if you want to block a dating website 'en.netlog.com', provide its link in the text field and click the 'Block' button;

Now 'en.netlog.com' will be blocked on all the devices that are linked to the Child

How do I enable/disable safe search?

Safe Search feature filters adult content including videos and images from search results of search engines i.e Google,Yahoo,Bing. To enable/disable safe search, please follow instructions given below

Log in to your dashboard and identify the Child (John, in this case) for which you want to customize the settings

A tab will open. Click "Safe Search Settings" tab within "Rules" tab and select 'On' or 'Off' to enable or disable the feature. Click the 'Save' button after altering the interval option. If settings are pushed on device successfully, you will see 'Updated on Device(s)' message in green; otherwise, you will see 'Waiting for an update from device(s). Please click refresh button to view updated status after a few minutes' . Message in red indicates that the changed settings have not updated on device yet;

How do I set up location tracking on my kid's device?

Please make sure that the location service is enabled on the device otherwise SecureTeen will not be able to report location. You can enable location service by going to Settings of phone.

To customize time intervals to report child's device location, follow the instructions below

Log in to your dashboard and identify the Child (John, in this case) for which you want to customize the settings

A tab will be opened. Click "Rules" then click 'Location Settings' tab. Default interval to locate the device is 8 minutes. You can set it according to your requirements. Click the 'Save' button after altering the interval. If settings are pushed on device successfully, you will see 'Updated on Device(s)' message in green; otherwise, you will see 'Waiting for an update from device(s). Please click refresh button to view updated status after a few minutes'. Message in red indicates that the changed settings have not updated on device yet;

How do I configure Time management Feature?

Time Management feature lets you decide when your kid can access device and when it should be locked. SecureTeen provides you two types of Time Management Settings.

  • Time allowed This type of setting lets you control the device usage in terms of number of hours per day or per week.
  • Time schedule This type of setting gives you fine grained control and lets you configure hourly based device usage.

You can use Time Management feature by following the instructions given below:

Log in to your dashboard and identify the Child (John, in this case) for which you want to customize the settings, see Figure.

Now click "Time Management" tab and then "Rules" tab as shown in the Figure 2 below:

Figure 2

To customize the "Time Allowance" policy please follow the instructions below:

Example: In this type of time policy you can enter number of hours per week or day when child can access the device. Suppose you want your child to use the device for 2 hours in a day (those 2 hours can be any time in 24 hours). You will first select "Time Allowance" option from the setting, then enter the number of hours, select whether it should be daily or weekly limit and then choose the correct policy action at the end of the page i.e. if it is Android phone/tablet then you can select only "lock device" policy and if it is Windows based PC/Laptop then you can select either "lock device" option OR "Block Internet" option. The whole process is also shown in the Figure 3

Figure 3

To customize the "Time Schedule" policy, follow the instructions below

Example: By default all boxes are grayed which means that child can use the device in all hours. Each box in the grid represents an hour, starting 00 to 23 (i.e. 12AM-12PM).

Suppose you want to stop your kid from using the device late at night on each working day (i.e. Monday to Friday).Late night interval would be from 10 PM to 7 AM. Select "Time Schedule" option , then select the box to block that particular hour and it will turn red, select proper "Policy Action" and then click "Save" to save the setting. The whole process is also shown in the Figure 4.

Figure 4

How do I remotely Lock OR Unlock Child's Device?

Please log in to your dashboard, then click "Settings" and then click 'My Devices' tab as shown below

A list of devices will appear. Click the 'Lock/Unlock Device' link against the device you wish to control

A pop-up as shown in figure given below will appear. Click 'Lock Device' OR "Unlock Device" radio button and then click 'Save' button. A message in red will appear telling that it is waiting for an update from device, please click refresh button to view updated status after a few minutes. If settings are pushed to the devices then appropriate message in green color will appear otherwise you will see message in red color.

How do I set same settings for all of my kids?

SecureTeen understands that you may need to have the same settings for all of your children. It allows users (clients) to set same Child Profile on multiple devices. Let's assume you have SecureTeen installed and configured on one of your child's device and now you want to install it on your other child's device. (SecureTeen allow you to monitor three devices if you have purchased the Basic License.) You may get this done following any of the two methods outlined below:

You can select the same Child Profile during installation when you are on 'Link Child' screen (while installing/configuring the device)

Or, you can configure the device against default or any other Child Profile for the time being and later re-link to a profile of your choice from your dashboard. See "Profile Management" section for details.

How do I set restrictions on iOS device?

In order to fully protect child from inappropriate uses of internet, you are required to set following additional restrictions on child device after installing SecureTeen Safe browser.

  • Child should be able to use only SecureTeen Safe Browser on his iOS device and all other unsafe browsers (Safari, Chrome etc.) should be disabled or deleted from his device.
  • In order to prevent child from installing third party unsafe browsers, we recommend parents to restrict installation of apps from app store on child's device.
  • Child should not be able to delete SecureTeen Safe Browser from his iOS device.

To set the above mentioned additional restrictions please follow the steps below.

1. Remove all third party browsers from your child's device. i.e. Chrome, Opera, etc.



2. Go to Settings



3. Tap "General"



4. Tap "Restrictions"



5. Tap "Enable Restrictions"



6. Create Passcode.



7. Disable Safari, Installing Apps and Deleting Apps by Sliding ON/OFF button to OFF. This ensures that your child can only use SecureTeen Safe Browser to access internet.


Children Profile Management

What is a child profile?

A Child Profile contains all the rules and settings which you wish to apply on a particular device. When you first create your main SecureTeen account, a Default Profile is created with default rules so that you don't have to spend much time on customizing your settings.

What are the ways to create a child profile?

You can either create a child profile from SecureTeen Dashboard or from the SecureTeen application during installation.

How do I create a child profile from my SecureTeen Dashboard?

To create a Child Profile from SecureTeen Dashboard , please log in to your dashboard, then Click "Settings" and then click "Children Profiles" and then click "Add New Child" link as shown in figure


When you click on 'Add New Child' a popup will appear



Enter 'Child Name' of your choice, child's 'Year of Birth', 'Gender' and select a 'Device' which you want be linked/mapped with this 'Profile'. 'Map Device' drop down menu will list all your devices that you have registered with SecureTeen during configuration process. It is an optional field. If you do not want any device to link with this 'Profile' right now, you can leave it unselected. You can link a device to any "Child Profile" later by following the instructions at "How to Link a child Profile to a Device". Click the 'Save' button when you are done.

How do I create a child profile on Windows PC?

During Installation and device configuration, on 'Link Child' screen, there is a button labeled 'Create Child's Profile' to create a Child Profile.


Link Child Screen during installation and device configuration


When you pick the 'Create Child's Profile' option you will see the 'Create Profile User' screen


Create Child's Profile

Here you need to provide your desired child name, birth year, and gender. After providing the information, hit the 'Create' button. This will create a new child profile as shown in the figure below.


Link Child Screen during installation and device configuration

How do I edit a child profile?

Log in to your dashboard at www.secureteen.com website, and then open 'Account Settings' -> 'Children Profiles'. To edit child profile,(in this case John) click 'Edit Child Info' link as shown below.

A popup will appear as shown in Figure. You can edit any of the fields in edit mode.


Make any desired changes and press the save button.

What are the ways to configure a device to use a particular child profile?

If you want to map the profile on a device, you can either map the profile during installation/configuration step on device Or through SecureTeen dashboard once SecureTeen gets installed on device.

How do I Link Child Profile to a device from SecureTeen Dashboard?

If you want to map a Child Profile on a device which already has SecureTeen then you can do it remotely from your SecureTeen dashboard.

Log in to your dashboard, open 'Account Settings' -> 'My Devices' and then Identify the device you wish to associate a child profile with(the device). Click 'Map Child Profile';


'My Devices'

A popup will appear when you click 'Map Child Profile' link. The current mapped Profile on that device will show as selected in dropdown menu;


  • Click to open the dropdown menu to see other available Children Profiles and then select the desired profile
  • Now you can click the 'Map Child' button but before you click 'Map Child' button, you need to be sure that you really want to link the selected profile Child and device.

Once you select the Child Profile and click 'Map Child' button, this device will no longer be linked to previous Profile and all the rules that were previously active on the device will be overridden with the rules you have set for newly mapped Profile. Once you are sure about the child Profile and device to be linked, click 'Map Child' button.


Successfully Mapped Child

If the device gets successfully linked to the selected Profile, active devices column of the Child Profile will display the name of the device that you have just linked with that Child.

How do I Link Child Profile from an Android device?

Linking child profile from a device is a fairly easy step. After installation, you just have to sign in to your SecureTeen account, register your device for this account and link child for this account.

  • Launch SecureTeen by pressing the SecureTeen icon available on the Home screen of your device. If you already have a SecureTeen account registered, press the 'Existing User' button, provide your login details and sign in (Figure 2).
  • If you don't have SecureTeen account yet press the 'New User' button, then go to sign up screen and fill out the form. Hit the sign up button (Figure 3).

Figure 1 - Main ScreenFigure 2 - Login ScreenFigure 3 - Sign up Screen

This step will allow you to register your device against your account. After successfully logging in you will see the Register Device screen (Figure 4)

  • Provide a name of your choice in the Device Name field or leave it as the default device name.

Press Next.


Figure 4 - Register Device

After registering your device, a 'Default' child will be created automatically. You can either use the 'Default' child or create a new one through the 'Create New Child' option.

  • When you pick the 'Create New Child' option you will see the 'Create New Child' screen (Figure 6)

Here you need to provide your desired child name, birth year, and gender. After providing the information, hit the 'Create' button and it will take you to 'Link Child' screen (Figure 5) Now press Next.


Figure 5 - Link ChildFigure 6 - Create New Child

Once the child is successfully linked to the device, you will see 'Finish' screen which lists the features activated on this device; see Figure 7. Press Finish.


Figure 7 - Linked Successfully: Finish

How do I Link Child Profile from Windows PC?

If you do not have SecureTeen on your PC, you can link the child profile during installation.

  • If you already have an SecureTeen login account, Press "Existing User" to login. If you do not have SecureTeen login account, Press "New User" (Figure 1)

Figure 1

  • Create New SecureTeen Account: Enter the required information, mentioned in the figure below (Figure 2). Press "Next"

Figure 2

Existing User Login: Enter your SecureTeen username and credentials; Press "Next" (Figure 3).


Figure 3

On successful login; select a name for your device, later on which will help you recognize your devices through your SecureTeen account while monitoring multiple devices. If you have any existing device against your SecureTeen account, you can select one from list of already registered devices. (Figure 4)


Figure 4

Now you need to choose your device linking type. There are two type of linking available for the SecureTeen account, Basic and Advance.

In Basic mode your all Machine Users will be mapped to a single SecureTeen Profile. Default profile will created automatically by administrator of the SecureTeen Dashboard. As shown in the Figure 5, Select first option and Press "Next". Now will lead you to finish page directly.


Figure 5

  • In Advance Mode you can create your SecureTeen profiles of your own choice, new machine users can also be created directly from the setup. You can link one or multiple machine users against one SecureTeen profile.

Figure 6

  • Map machine users to SecureTeen profiles. Drop down menu will list the name of SecureTeen profiles. Default profile is already created, you can create a new SecureTeen profile by clicking "Create Profile" as shown Figure 7.

Figure 7

  • Create New SecureTeen profile (Optional). (Figure 8)

Figure 8

  • Create New Machine User (Optional). (Figure 9)

Figure 9

  • Now Map Machine Users to SecureTeen Profile. We are mapping John,test2 & test3 with New SecureTeen profile and rest with the default as shown in Figure 10. Press "Next".

Figure 10

  • When you will click "Next", setup will prompt a message box. This message box is warning you that all the previous mapping setting will be discarded and new mapping settings will be activated. (Figure 11)

Figure 11

  • Finish Screen will be appear. Press "Finish". (Figure 12)

Figure 12

SecureTeen Uninstallation

How to uninstall SecureTeen from Windows PC?

Download the uninstaller to the Target Computer from the URL
http://www.secureteen.com/uploads/installer/SecureTeenUninstaller.exe

Once the uninstaller is downloaded; right click on the uninstaller and run it as an "administrator".


Press "Yes".


Enter your SecureTeen credentials and press "Validate" button


Press "OK".


Press "Yes".


Product is successfully uninstalled.


Please restart your target computer.

How to uninstall SecureTeen Parental Control from iOS Devices?

Tap and hold the SecureTeen icon until a cross appears on its top-left corner. Tap on the cross button.


Tap on the Delete button to confirm your action.


To remove a SecureTeen Profile.

Open Settings, scroll down to General and tap it.


Scroll down to Profile & Device Management and tap it.


Look for SecureTeen VPN and tap it.


Finally tap Remove Management.


Technical Support

In case I cannot handle a problem, how do I contact technical support?

You can contact us by submitting a ticket at http://support.secureteen.com/ Or Call us at 1-310-409-0451 (Mon-Fri 9am-6pm CST) Or contact us through our dashboard help chat.

Please provide following information to help us investigate the issue

  • Your SecureTeen email address
  • The license id
  • The device/machine name
  • The user profile that is set up on the device